How do I buy Credits, and what if they don’t arrive?
Buy Credits in the Shop, and recover a purchase that hasn’t shown up.
Buy Credits
Open the Shop (on iPhone: Settings & Privacy → Shop), tap your Credits balance and choose a pack, then confirm the purchase.
Some payments take a little while to confirm. Your balance updates as soon as the payment is confirmed.
If your Credits don’t show up
- Make sure you’re signed in to the same Lowlight account you bought them on.
- Open your Credits in the Shop and tap Recover purchase.
- Don’t buy again while a payment is still being confirmed.
If they still don’t appear, open Settings & Privacy → Report a Bug and tell us when you paid and which pack you bought. Don’t send card numbers or receipts with personal details.